Our party had reserved at least 12 rooms in advance for the family of the Bride and Groom. There were issues with incorrect charges for some of the guests. My room was charged $60.00 for room service even though I never received room service.
The night manager needs to take some ettiquite lessons and should probably find a new job where he doesnt have to cater to the public. He made the Bride of our wedding party cry. He was very disrespectful and acted as if she was a criminal when she just wanted her car keys. The valet lost the Bride and Groom's car keys and couldnt figure out where their bags were supposed to go. They refused to contact another member of the Bridal party who could come to the lobby to try to help alleviate a bad situation.
We will never go back. It was a beautiful hotel and the day staff was excellent, but the night staff RUINED a FAIRY TALE DAY!!!!