Omni Berkshire Place Hotel

We had a bad experience with our original hotel so we booked in at the Omni on short notice. We loved everything. The location is fabulous, the staff are polite and attentive. We were with our 12 year old son and another couple with their 12 year old son, we went to a couple hockey games and did some shopping. The staff joked with the boys about hockey and always called them by name when they entered the hotel- they loved it. The concierge was helpful whenever we needed anything. The beds were so comfy and a cot was brought in for the kids. Nothing bad to say about this place. Great location and service for the price.

The beds and pillows were wonderful; service great, friendly. Our problem was with the bar. Two of us ordered a glass of Pinot Noir. Didn't taste right. Questioned waiter. Oh, yes - exactly what was ordered. Ordered second glass and caught bartender pouring from different (and less expensive) wine bottle than what was ordered. Now, were served complimentary glasses of correct wine. Second night, ordered 40 yr. old port. Was told they didn't carry it. Saw it on upper shelf. Was told "that bottle isn't opened" and encouraged to pick another port. Insisted we be served what we ordered. Beware, watch the pour, and check your bill!!

I thought the location of the hotel in New York City was really convenient and I highly recommend staying here.

This hotel made me feel relaxed: The room was ready upon arrival. There was no need to wait around and everyone was very friendly.

The location was excellent. The bed was not as comfortable as expected and the bath mat did not have rubber backing.

This hotel made me feel respected: The staff properly greeted us, welcoming us back and they thanked us for choosing the Omni hotel upon our leaving. We were helped with restaurants and other requests. The staff was not surly with me or any of my guests.

It was a beautiful hotel, with fine accommodations. It was conveniently located.