The resort is in a great location. However, the experience at this specific resort was more than disappointing due to the following:
· The room was impossibly dirty, especially the carpet and upholstery, but also kitchen cabinets (inside and out), inside dresser drawers, hangers across from sinks, corners of rooms, walls, behind and under furniture. It is clear that it has been many years without proper maintenance and cleaning, not to mention renovation.
· The air conditioner did not work properly, it worked intermittently and it was clear that it had never been cleaned. The smell and feel of it was confirmed when we looked outside our room at the AC unit. It was full of crud and mold --a real health hazard. We complained and they eventually sent a repair guy who only fixed the heating portion (and this is Florida).
· As a result of the unclean room and status of the air conditioning we all got sick --head colds with fever. Our youngest child had developed a severe allergic reaction --hives and swelling.
· Cleaning was supposed to take place on Thursday (about halfway through our stay), but they nevershowed up.
· The reception staff, specifically the woman at the front desk (Daniel) and the shift manager on Sunday were unbelievably rude. They refused to provide assistance and hung up the phone on both me and my wife. Even though they did not provide adequate customer service, they had the audacity to charge us with a late checkout fee of $113 for being less than one hour late (for the official 11 AM checkout time), a delay caused mostly by a line at the towel return desk, which the guests need to do prior to checkout (the first time I have encountered such a procedure).