Nob Hill Hotel

I am really surprised to see the negative reviews on this page. I have checked other reviews and they were much more positive. I initially reserved a 2 day stay at the hotel and then signed on for another three days because I was very pleased with the lodgings and the friendly staff. Though some rooms are small(there are larger rooms available for a higher fee) the rooms are very clean and the staff is very friendly and helpful. The nob hill location is also ideal in that you can essentially catch a cab anywhere in the city for 6 bucks from this central location. If you enjoy walking(which is a great way to see the city) nob hill is a good starting point because of its central location. I also like the fresh fruit salad that was available as part of the complimentary breakfast. All in all a wonderful experience. I travel often and stay at many different hotels and I would say that this hotel offers an excellent alternative to highly priced larger hotels and really should be rated higher than three stars. April 2008 JC

The staff at this hotel were incredibly rude and ill mannered.

They accused us of smoking in our room and fined us $500 on our credit card. When we disputed the charge with our credit card company, they informed us that they have had to deal with many similar complaints about this hotel.

Secondly, its a complete misnomer calling this the "Nob Hill Hotel", it's two blocks from the worst neighborhood in San Fran, the dreaded "Tenderloin". Beware!

Miserable Experience!!! And Bedbugs!. STAY AWAY!!! The staff could care less about the problems we had. We arrived and thought it was a nice hotel. The staff was rude, reluctant to answer any questions what so ever, but the room was cute and appeared clean. The room was very noisy, but asgain, in SF this is not abnormal. I had parked my 2001 4-runner on the street, one car length from their front entrance. In the middle of the night my side window was shattered and my vehicle was ransacked. The staff never called for any help, even though they "heard it all" and just "didn't want to get involved". Having never been notified, even though I fiolled out the car infor when I checked in, I found the car in the AM. They wouldn't even lend me a broom to clean up the glass, nor would they call the police for me. This resulted in a 45 minute cell phone call. The final straw was when I was downsatirs cleaning up the mess, my girlfriend found A HUGE LIVE BEDBUG on the pillow. She caught with some tissue prior to my returning to the room. When checking out I showed it to the staff. Although they stated they would get the room cleaned and wanted to know where it was found, they could have cared less. They never even came close to seeming sympathetic, or offering an apology, let alone some type of compensation. Keep in mind there were several other smaller problems we had during our one night stay, but these were the primary issues. We always stay in budget to moderate hotels and have never had such a bad experience. Lastly, they wouldn't help me locate a local glass company or call for a mobile service, so we went to a nearby hotel where a friend was staying. Their staff helped me by looking at the yellow pages and telling me which companies were nearby.