New Haven Hotel

My partner and I stayed there this week, after booking online. It is centrally located, but they misrepresented what they offer.

There was no wireless internet, and their "Business Center" was a closet with an ancient HP computer that also had no internet access.

We had to switch rooms upon turning down the sheets and finding curly hairs and stains from the previous inhabitants. The jury's still out as to whether they gave us bedbugs or worse from those filthy sheets. Although they let us switch rooms when it became clear that they never changed the sheets between guests in our initially assigned room, they didn't offer even an apology, nevermind some sort of compensation/discount for our hassle of having to move rooms at midnight.

Their glasses and mugs ranged from stained to unwashed in both rooms - you could see the rings, mid-mug, from where the last user stopped drinking their coffee, and lipstick stains on the glasses. We had to bring all beverages in containers from outside.

The ice machine was broken and the soda machine (the floor's only vending machine) wouldn't take dollar bills. I had to take the elevator to another floor to get a bottle of water.

They have signs indicating guests are not allowed to use stairs between floors unless there's an emergency (e.g. a fire), which I found sketchy. Why force people to use the elevator to go up or down one floor?

One of the three light bulbs in the first room was burned out (a bedside reading lamp bulb) - when I went to the desk with the dead one and asked for a fresh bulb it took 20 minutes of waiting in the lobby for a staff member (who had no other tasks, who had no one else to tend to - another staffer was working the phones and check-ins) to find one. After that, we found out about the sheets.

They advertised as having a bar, but they don't. They advertised as having a restaurant; at the desk they said it was only for breakfast, and at breakfast it was closed. I have no idea whether they really have a pool, but I'm skeptical given the rest of our experience there.

I've stayed in $40/night motels that were nicer than this. I never write reviews, but decided to start now to warn people away from this hole.

Ignore me if you like filth. Pay attention and book elsewhere if you don't want bugs nesting under your skin, unwashed dishes and used emery boards and soaps in your room, and other people's stains on your bed. Seriously, this place is unsanitary. The city's health department should close it down, pronto.

Overall, my stay was entirely positive. The hotel was nice with a great restaurant. The room was spacious and comfortable. My main issue was with the lighting in the bathroom. It was very dark and outdated. The bathrooms need to be upgraded. Also, the front desk staff was a bit lacking.

I think this was the worst hotel experience I have ever had. It began with the front desk clerk that checked us in but was too busy with a personal phone call to speak even one word to us during the entire check in process.

It continued with a mix up in our reservation, our rate was to include turn down service and full breakfast for two, neither of which we got with the first night, we did receive the breakfast, but not the turn down service, after my inquiry the second night.

The restaurant was closed on our second morning , it was Mother's Day so I can't imagine why the restaurant would be closed. So we had to have breakfast delivered to our room. The breakfast was not as ordered, no fruit cup, certainly not the end of the world but no bacon as ordered, the eggs were ordered whites only, we received poached including the yolks. None of this was earth shattering but it was just one thing after another, anything that could go wrong did go wrong.

Some of the staff were particularly pleasant and helpful, which was a nice change to how our stay here started. The rooms were clean and the hotel's location is good. Their web site doesn't mention that the fact that parking is $16 per night or the fact that the hotel has no bathtubs!

I would not stay here again and I would never recommend this hotel to anyone. It is distressing to pay for services you do not receive and have no adjustment offered or made.

This was one of the nicest hotels I have stayed in when I visited my brother at Yale. The staff is very friendly and accommodating. The atmosphere of the hotel is very inviting, quaint, and nicely decorated. The rooms are very spacious, clean, and nicely furnished. They have a very nice pool and exercise room. The exercise room contains modern exercise equipment. The hotel also offers high-speed internet access which actually surprised me because some smaller hotels do not offer this to their guests. They also have a very nice business center and restaurant with great food. I would definitely recommend this hotel to business travelers as well as leisure travelers because it caters to everyone.