Mt Rushmore's White House Resort - Page 1

If you want to enjoy your family vacation, I advise you to stay away from this hotel. My family and I stayed here on our trip to Mt Rushmore. The prices are great, but you will understand why after checking in. The front desk attendees are very young and unprofessional, somewhat 'greasy' looking. The entire complex smells of smoke and grease from the restaurant connected to the hotel. The attendant even told me that she would NOT recommend eating at their own restaurant because she had heard bad things about it and that she would never eat there herself. The worst part about the trip is that during the evening my mother was taking a shower and the hot water went out while she still had shampoo in her hair. We called down to the desk and their response was "everyone in the hotel shares the same water, even the restaurant" and informed us that we should wait for awhile. I was skeptical of this comment considering I've been to many hotels and have never run out of hot water before, no matter how busy they were. Also, who wants to sit in a shower with shampoo in their hair and wait for the water to get hot again??? After a few more hours with no hot water, we got into bed, around 11:30pm the front desk calls our room to inform us that they have maintenance working on the problem (um…thanks for calling, but I’m trying to sleep now!). Sort of strange since before they made it sound as those there was no problem. By morning the hot water was still not working and the hotel admitted that a hot water heater had gone out for one entire wing of the building. I requested that they give us a key to a new room so we could at least take warm showers someplace else, not to mention that I had to run back to the front desk after getting to the new room because it was not furnished with toiletries. Of course when we checked out and requested a discount for the trouble, they were only willing to give us 25% off. We were expecting more and asked to speak with the Manager of the complex. He had the typical 'car salesman' type of personality, and would only offer us an additional $10 off. He seemed uncaring of the situation and only seemed to care about making an extra $1 vs. keeping a good image-so, as we informed him when we left, we are going to inform as many people as possible not to stay at this smelly, unprofessional and vacation ruining hotel. You've been warned...