Stayed at the Monte Carlo for 5 days. It was a clean hotel with no major problems. But don't forget anything in the room.
When we got back home, I called immediately to report the missing item (someone at the front desk told me that they found the item). Left a message with lost and found. After 2 days of not hearing back from the Monte Carlo, I decided to call back again to find out about the lost item. Monte Carlo's answer (after a minute of searching)--> "we don't have the item"
The customer service/lost and found/operations departments do not communicate well with each other--> "we handle so many rooms", "we can't help you" and "let me forward you back to lost and found".
Is it that hard to find out who worked that shift on that floor that day? And why tell me that you found the item and then tell me you don't have the item?
My advice: Stay somewhere else.