The Millenium Biltmore has a beautiful entrance. Absolutely gorgeous. I would highly recommend using the hotel for a party. However, that’s the only thing I would recommend it for. I went to the Biltmore hearing all about its history and grandeur. I saw the lobby and the function rooms and was very excited to stay in LA for the next five nights with my husband and four children.
I hated every moment I spent at the Biltmore. I reserved two rooms for five nights to hold the six of us. We ended up spending one night. The rooms were small and dark. The bath room was tiny and there was no mini fridge. For the price and reputation, the rooms could used a major facelift. But that’s not my real complaint.
The staff was unfriendly and unhelpful. It took the bellman seven hours to deliver our bags. They repeatedly told us they were on their way; we wasted most of the day waiting around for our bags and calling down to ask for them. This was after giving the bellman ten dollars when we arrived. The bellman told me he would deliver the bags right away after I gave him the tip—I was planning on giving him more when he delivered the bags, which happened seven hours later. This brings me to tipping: for the one night I spent at the Biltmore I spent over $100 in tipping (even with horrible service they constantly pushed for bigger and more frequent tipping).
The rooms were dirty: I found a cigarette butt on the hotel floor of my non-smoking room and the tiles were black with mildew. I asked for a cleaner room after seeing the cigarette. They gave me two choices and both of the rooms were equally disgusting. When I told them I was not satisfied and I wanted a refund of my money, they told me that they had given me two choices so I should just check out and they would not bill me for the night. At this point it was two in the morning. I have four children and they were asking me to check out. I was so dissatisfied, I checked out. They still billed me for the night.
I COULD NOT BELIEVE HOW INCONSIDERATE THEY WERE.
I spent the night sitting on the sofa in the lobby after checking out at 3am. They let me know that they didn’t care at all about me or my family since I was clearly not going to stay with them anymore. I would never recommend this hotel to anyone who actually plans on spending a night unless you bring your own cleaning crew.