Microtel Inn and Suites Rapid City Hotel - Page 1

Reserved suite for 3 nights, but upon arrival was told none available. I asked to cancel the reservation and was told by the manager that I HAD better accept a downscaled room because I was going to be billed regardless?????? Airlines aren't the only ones that overbook are they now????? Immediately contacted my credit card security branch and was told Microtel had just filed a preliminary bill for all 3 nights lodging. What a sad crew.

It was clean, quiet, and reasonable.

I enjoyed everything, the rooms were spacious and clean. There were a coffee pot and a refrigerator in the room.

This hotel made me feel comfortable: The beds were comfortable. There were a couch in the room and a coffee table.

They have hot coffee available twenty-four hours a day. They left the windows open to let in fresh air which was nice. They have free telephone service and a washer and dryer are available. It is within walking distance to a few major stores. It is located in a quiet area and is very clean. They offer a good selection of brochures for tourists. The staff was great. I was disappointed by the fact that the vending machines did not offer bottled water.

This hotel made me feel respected: The staff would always get the door for you when entering or exiting. They would always greet you and ask if everything was all right in regard to your stay there.

We always like the prices that the Microtels have, their cleanliness, and the service.

This hotel made me feel relaxed: It had comfortable beds and great prices.