Microtel Inn and Suites - Page 1

I did read a negative report, but decided to try the hotel anyway. Sorry the lady who wrote the review was so wrong. She wanted a free night. The rooms were very clean, people were nice. I stayed for 3 nights with absolutely no problem. They cannot help it if the electricity was off due to weather. I had that happen in May when I stayed across the street. So sorry lady you just want to get a free nights stay...do you do that to all your hotel stays?

If I could rate this hotel less than a 1 I would! My husband and my 3 year-old son were traveling through Iowa on their way to Chicago yesterday (6/1/08) and I made them a reservation online at Microtel Inns & Suites because it looked like a very nice hotel with a nice continental breakfast served in the morning. They arrived at about 8:30pm to check-in and were told that they didn't have reservations. My husband called me and I was listening to the lady go on and on about how there were no non-smoking rooms available. I had the reservation number and she still wouldn't listen to my husband and kept arguing. She told us we would have to call the "website's number" to get help. The website's number was HERS! It was from Microtel's own website that I made the reservation. Customer service called her and she continued to argue with her! I was told to call in and file a formal complaint with the main customer service number. In the mean time the power went out in this building and my husband went to the front desk to find out why and was told it was because of the flooding - there was absolutely no rain outside!! He was given a candle and sent back to his room where he tried to console my son who was scared to death in the dark, unfamiliar room. The had to sleep all night long with no air conditioning or fan on when it was over 80 degrees outside. The power finally came on at 6:10am - most likely it was because the hotel hadn't paid their utility bill. I put in a formal complaint with customer service today and they told me there was NOTHING they could do for us! It wasn't their fault the electric was out and they were "sorry!!" CAN YOU BELIEVE THAT?? This is a worthless, no good hotel chain that could care less about their customers. What happened to customer service and getting what you pay for?? Would you stay in a dark hotel room with no heat or air with a 3 year-old that is afraid of the dark? NEVER AGAIN will I or anyone I know ever stay at these chains!!