Really, I see that many people like The Mercer Hotel and I can understand its appeal. But I found it way, way overpriced and had a serious problem with the hotel's personnel, which went beyond a single bad apple.
After being treated rudely by one employee, I asked to speak to her supervisor. The supervisor defended the rude employee and dismissed my complaints. I asked to talk to the general manager. He was too important to speak to me directly. But he did email that he has not had previous problems with the employee I was complaining about.
Does this strike you as "luxury"? If you ask me, the hotel does Not value its clients as individuals. Great for the hotel. Lousy for guests. Do yourself a favor and stay somewhere else.