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The Mercer Hotel

3 Stars
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147 Mercer Street (Greenwich Village/Soho)   [edit info]
New York, NY 10012, United States +1-212-966-6060 www.mercerhotel.com - see rates
No Airport Shuttle No Casino No Fitness Room No Golf No Internet Access No Kitchenette No Parking Not Pet Friendly No Swimming Pool No Restaurant No Spa
Check-in time:     Check-out time: 12:00p
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Intimate boutique hotel housed in 6-story brick, Romanesque Revival building dating from 1890, originally built for John Astor II. Plank... more »
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Hotel Review

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3 out of 3 people found this review helpful
Overpriced and Rude - Look Elsewhere – Posted Apr 06, 2008
by EasytoPlease  (1 reviews)
   
         
Mediocre
51 year old with a luxury budget, traveling for business

Really, I see that many people like The Mercer Hotel and I can understand its appeal. But I found it way, way overpriced and had a serious problem with the hotel's personnel, which went beyond a single bad apple.

After being treated rudely by one employee, I asked to speak to her supervisor. The supervisor defended the rude employee and dismissed my complaints. I asked to talk to the general manager. He was too important to speak to me directly. But he did email that he has not had previous problems with the employee I was complaining about.

Does this strike you as "luxury"? If you ask me, the hotel does Not value its clients as individuals. Great for the hotel. Lousy for guests. Do yourself a favor and stay somewhere else.

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