Mercer Hotel

Really, I see that many people like The Mercer Hotel and I can understand its appeal. But I found it way, way overpriced and had a serious problem with the hotel's personnel, which went beyond a single bad apple.

After being treated rudely by one employee, I asked to speak to her supervisor. The supervisor defended the rude employee and dismissed my complaints. I asked to talk to the general manager. He was too important to speak to me directly. But he did email that he has not had previous problems with the employee I was complaining about.

Does this strike you as "luxury"? If you ask me, the hotel does Not value its clients as individuals. Great for the hotel. Lousy for guests. Do yourself a favor and stay somewhere else.

This is a great hotel. It can be made fabulous, they just need to crack the whip with some of the employees. I am big on service, it can help immensely. The hotel itself is fine, I have it on my short list of NYC hotels, which speaks volumes, especially if you know me. But some of the staff does not seem to value their jobs and if you let them, they will ruin your stay. (This is the hotel that Russell Crowe threw the phone at the concierge-the man in no way had it coming, but some of the employees can be rather trying to deal with.)

I had read a great deal about the Mercer, all generally complimentary. The experience really exceeded expectations. The hotel is well-designed, discreet, with an excellent and attentive staff. I'd definitely stay there again.