Mercer Hotel

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Good 6.4/10 3 reviews
147 Mercer St, New York, NY 10012
Hotel Class: 5 Stars

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Mercer Hotel - New York - Reviewer in the Hotel's Lobby
Reviewer in the Hotel's Lobby
 
Mercer Hotel - New York - Looks Good, But Photos Don't Show Rude Employees
Looks Good, But Photos Don't Show Rude Employees

Official Contact Information & Amenities

Information
75 rooms, 6 floors, Renovated 16 years ago (1992), Check In: 3:00 PM, Check Out: 12:00 AM 
Amenities
Business center, Room service, 1 Restaurant, 1 Bar 
Room Amenities
Air conditioning, Free wireless Internet, Cable TV 
Neighborhood
SoHo 
Type of Property
Hotel 
Recently Reported Price
Prices generally start at $480 per night 
Official Phone Number
(212) 966-6060 
Official Website
Mercer Hotel 
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3 Unbiased Traveler Reviews

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3.0/10
Poor
member icon Overpriced and Rude - Look Elsewhere
Posted Apr 6, 08 by EasytoPlease, 1 reviews 
51 year old man with a luxury budget, traveling for business

Really, I see that many people like The Mercer Hotel and I can understand its appeal. But I found it way, way overpriced and had a serious problem with the hotel's personnel, which went beyond a single bad apple.

After being treated rudely by one employee, I asked to speak to her supervisor. The supervisor defended the rude employee and dismissed my complaints. I asked to talk to the general manager. He was too important to speak to me directly. But he did email that he has not had previous problems with the employee I was complaining about.

Does this strike you as "luxury"? If you ask me, the hotel does Not value its clients as individuals. Great for the hotel. Lousy for guests. Do yourself a favor and stay somewhere else.

8.0/10
Excellent
member icon Needs better employees
Posted Apr 3, 06 by Prncssmn7, 35 reviews 
32 year old woman with a moderate budget, traveling for leisure

This is a great hotel. It can be made fabulous, they just need to crack the whip with some of the employees. I am big on service, it can help immensely. The hotel itself is fine, I have it on my short list of NYC hotels, which speaks volumes, especially if you know me. But some of the staff does not seem to value their jobs and if you let them, they will ruin your stay. (This is the hotel that Russell Crowe threw the phone at the concierge-the man in no way had it coming, but some of the employees can be rather trying to deal with.)

I am somewhat likely to return to the Mercer Hotel.
I might recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
Room service
8.2/10
Excellent
member icon Exceeded expectations
Posted Dec 12, 05 by zippsf, 3 reviews 
43 year old man with a luxury budget, traveling for leisure

I had read a great deal about the Mercer, all generally complimentary. The experience really exceeded expectations. The hotel is well-designed, discreet, with an excellent and attentive staff. I'd definitely stay there again.

I am very likely to return to the Mercer Hotel.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
Room service
Hotel restaurant

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