It seem to be a nightmare from the minute we checked in. Check in time 4:00 we did not get into our room untill 6:30. No A/C in elevators, or halls. A/C was not working in our room for two nights. We also lost electricity in our bedroom two night's in a row. Refrig. broke down in the middle of the night called for service, and no one showed up for about 3 hrs. Lost alot of food including baby formula. Could not get certain drinks at pool bar, ran out of mixes for three days. Had to go to fitness room to get bath, and pool towels called for them the first day, and after that would only get a machine. Asked to see manager more then once, but he never had the time to see us, ran into him in the elevator. Would have like to speak to him, but told us he had to go and closed the doors on us. We were there for 8 days 7 night, and beleive me this was not all that went wrong.