My worst hotel experience ever!
Posted January 9, 2008
by kdc31773,
1 reviews
34 year old woman with a moderate budget, traveling for business
Right from the start, our visit was terrible. When we made the reservations, we asked for a king size bed and a refrigerator but instead we received two double beds and no refrigerator. There was a hole for the refrigerator but that was it. I had to call the front desk three times before a refrigerator was finally brought to my room the day after we checked in.
The room itself is very small and cramped. The bathroom is extremely small and impossible to move about in without hitting something. You cannot get to the shower/tub without shutting the bathroom door and the toilet is right against the front of the tub. Thank goodness my husband and I are not large sized people as they would not be able to use this bathroom.
The television in the room just takes up needed space because it only picks up a handful of channels. The internet connection throughout the hotel is not free. My husband and I travel very often for business and I have yet to come across a major hotel chain that charges for internet service.
Our worst experience came from the hotel restaurant, A Stone's Throw, where we were suppose to have free breakfast each morning. When we checked in, the front desk employee gave us two vouchers and explained to us that they would be used for our free breakfast each morning. The vouchers had an expiration date on them for the day that we checked out. She told us to just show the vouchers to the hostess when we entered the restaurant. We did just that the first morning and everything went smoothly. The hostess told us to keep the vouchers and show them each morning to receive our breakfast. Well, our second morning did not go as smoothly. We showed them to the hostess just as before. Then our server asked for the vouchers and we showed them to him. He then tried to keep the vouchers. He said that they were only good for one breakfast a piece not for all three days. We showed him the expiration date but he still insisted on keeping the vouchers. He told us to go back to the front desk of the hotel and tell them that we needed individual vouchers for each day. He told us that the front desk should have given us 6 breakfast vouchers, one for each day for each person. So, after breakfast, we headed back to the front desk and explained to the employee what just happened in the restaurant. She said that was not correct and that the vouchers that we had been given were correct. She told us for the next morning to just give the waiter our room number and everything would be fine. Well, everything was not fine. The next morning, we were sitting in the restaurant eating our breakfast when the server that assisted us the first morning of our visit approached our table and rudely said that we had walked out without paying on Sunday morning. My husband and I were shocked and very angered that she would say such an inappropriate thing and in front of the other guests of the restaurant that were now all looking at us. We explained the situation with the vouchers and then she walked off and returned with our current server. The two servers stood there at our table and argued over the proper procedure for use of the vouchers. My husband asked them to take their conversation else where because we were trying to eat. A few moments later, our server returned and asked to see our vouchers. We told him that he had taken them the day before, (he was also our server the morning before). He said he knew that but that the had told us to go to the front desk and get new vouchers. We told him about our conversation with the desk employee and that she would not give us new vouchers. He then walked off without saying another word. He returned and said he had called the front desk and spoke with the manager. He said that no one at the front desk knew what they were doing concerning the vouchers. He told us that he would take care of the issue. No one ever came back to our table to offer an apology or explanation before we left the restaurant, embarrassed and very mad. We went straight to the front desk and asked for the manager, who was not very friendly and didn't seem very concerned with our issue. He did offer a weak apology. We told him that it should not have been our place to run back and forth between the restaurant and front desk trying to resolve the issue. His only response was that there were lots of new employees in the restaurant and front desk that were not familiar with the proper procedure of the vouchers.
We would never stay at this hotel again! The staff was obviously not concerned with providing an enjoyable stay for their guests. The concierge did not come in each morning until 10:00 am. The first morning that we stayed, our room did not receive maid service. We left early that morning for business and returned around 6:00 PM to find that our room had not been touched. We called the front desk and all they did was offer to send up some fresh towels t
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