Marriott Newark Liberty Airport Hotel

Overall, this is not a bad hotel. It is very clean and comfortable. Most of the employees are friendly and helpful. My stay was going well and I had planned on writing a positive review until I made the mistake of sleeping in and leaving later than usual one day. Let me explain...because I left after 3 p.m. my usual maid (who btw did an excellent job) had already left for the day. When I returned to my room later that night I found that whoever cleaned on the afternoon shift decided to help themselves to something I left by mistake. I immediately noticed the missing item and went to the front desk to see if maybe the person found it and turned it in to the front desk. They did not turn it in. I reported the item stolen. The night superviser made excuses and stated he would have security come up to check the room to see if anyone broke into our room. This was an insult in itself because I would have noticed if someone had broken in. I already explained to him that we searched the room before coming downstairs. He also suggested that maybe the maid thought this would item was meant for her...I kindly pointed out that there is an envelope in each guest room with the maid's name printed on it that is meant for tips. He did end up replacing the item but did not apologize nor took our complaint of having a thief as an employee seriously. He seem unconcerned. He promised to get back to us on the matter the next day but failed to do so. My advice to you is if you decide to stay there please be aware that some of their employees are dishonest and the night supervisor could care less. A sincere apology could have taken care of this situation but I guess Marriott could care less about how a guest feels after being violated on their vacation. Needless to say, I will never stay at this hotel again.

It's in a very good location and good for travelers.

We had a little difficulty at first getting the shuttle bus to pick us up at the airport. Apparently they expect everyone to be waiting in a certain pickup area, but when you come into the airport finding your way around is not always easy. When we called the hotel to make the arrangements for the shuttle to pick us up where we were, the receptionist was not helpful and even hung up the phone on us. After two more phone calls to the hotel it eventually got sorted out; but waiting 45 minutes with all the cars and buses passing by after a long flight is not fun.

After that, our experience was excellent. The rest of the staff was very helpful and courteous, the room comfortable and clean and we had an excellent view of the airport watching the planes land and take off.

On checkout they arranged to have the shuttle back to the airport waiting for us so there would be no delay and the ride only took about 5 minutes.

It is an excellent hotel with great bar and restaurant. The pool looked great, but I did not use it. I highly disagree with the internet access charge. The room information led me to believe it was free. Most Marriott hotels and other hotels include this free!

This hotel made me feel elegant: I loved the nice bathroom shampoos and accessories.

The hotel gym was incredibly disappointing. Three pieces of equipment I tried to use did not work at all. The fruit infused water in the lobby was very nice, as were cookies when we checked in. Given the hotel being a prime location for business travel, it would be nice if free wireless internet access were available.

This hotel made me feel secure: The elevator required the use of a room key in order to ascend to the room floors.