I was pleased with the location of this hotel near the subway. I was displeased that there was no airport shuttle and no place to store luggage on the day of checkout. The staff was very friendly and conversational and the concierge was really helpful.
This hotel made me feel respected: The staff seemed eager to meet my needs, and didn't make me wait around (or apologized if they did). The concierge made me a priority and gave me choices. The staff would even joke around with me at times.