Marriott Hartford Farmington Hotel - Page 2

We left the room for breakfast leaving a DND sign on the door. When we returned, the room had been entered and cleaned. I had a fairly large valuable item sitting by the sink in the bathroom that disappeared. The maid(s) claimed there was not a sign on the door. It was even still on the door when we returned from breakfast. Although the hotel partially reimbursed us, and admitted they had broken their own policy to enter the room, they have still not made it right. They are now referring us to a higher authority and warning that we may get even less then was previously paid to us if we pursue this.

It feels like they want to do what they can to make this go away and sort of threaten us in the process. We have not felt respected through the process and feel like they believe the maid's story as they keep bringing up that the maid(s) say there was not a sign on the door, which is absolutely false! Now we go to round 3 and lots of time, frustration and effort to be reimbursed for this loss.

The hotel was nice but watch out!!!!

I thought the hotel was very nicely run. The beds and blankets were very comfortable. It was clean and the people were friendly.

This hotel made me feel comfortable: I had a very pleasant stay at the Marriott. The rooms were very clean and the beds and bedding were very nice too! The people were very friendly and welcoming!

The building is quite outdated and is not comparable to other establishments of the same price.

It was convenient for where the business meeting was held.

We took four grandchildren for the Christmas vacation. All had a swell time.

This hotel made me feel relaxed: The bed and the bedding were superb.

This is a comfortable hotel in a quiet location but convenient to the highway.

The location is right off of I-84, so it is very convenient. I have stayed there several times and the quality of the room and the service is always consistently good. I frequently get a room in their concierge level, which includes breakfast and a lounge.

We were greeted promptly and the beds were very plush.

This hotel made me feel welcome: We arrived at two o'clock in the morning and they greeted us right away and said that they were expecting us. They told us the best place to park and how to get to our room.

It was not as clean as expected, with dirty floors and dust. The staff was great and they had a good amount of amenities.

This hotel made me feel welcome: The service people smiled and always asked what else I needed.

We got there late, about two a.m., and they were expecting us and explained where our room was located and the best place to park. They were friendly and helpful. The beds were the most comfortable that I have ever slept in.

This hotel made me feel comfortable: I really liked the greeting I received from the staff.

Our stay at the Marriott hotel was comfortable. The staff answered whatever questions we had about area restaurants.

Our company uses Marriott for seminars every year. This Marriott is especially attentive to our needs. The staff is both friendly and helpful. I use Marriott even for my personal travel because of the treatment here in Farmington. I also use my timeshare property when I travel.

This hotel made me feel comfortable: The bed linen included a comforter. It was so nice getting into that bed, just like home.

I enjoyed the stay, it was very relaxing with their helpful staff.

We stayed there for a convention. There were some problems but I do not remember what they were. The staff was wonderful but the facility was not up to snuff. They were doing renovations that were an extreme inconvenience.

This hotel made me feel comfortable: The people were really nice. When I went to buy a toothbrush, the cashier or desk clerk suggested I take a free one instead.

We arrived very late, but they were still very pleasant and ready for us.

This hotel made me feel respected: We arrived at two AM and as soon as I told the clerk my name, she told me everything was taken care of and gave me the keys to the room. She also told me where to park and how to get to the room.

It was old and junky for the price. It needs total re-habitation.

Everything was fine.

The staff was friendly. My room was clean. It was good value for money.

It was a very nice hotel. But it did not have enough eating choices close to it.

The mattress was way, way, way too soft!