Marriott Hartford Farmington Hotel

We left the room for breakfast leaving a DND sign on the door. When we returned, the room had been entered and cleaned. I had a fairly large valuable item sitting by the sink in the bathroom that disappeared. The maid(s) claimed there was not a sign on the door. It was even still on the door when we returned from breakfast. Although the hotel partially reimbursed us, and admitted they had broken their own policy to enter the room, they have still not made it right. They are now referring us to a higher authority and warning that we may get even less then was previously paid to us if we pursue this.

It feels like they want to do what they can to make this go away and sort of threaten us in the process. We have not felt respected through the process and feel like they believe the maid's story as they keep bringing up that the maid(s) say there was not a sign on the door, which is absolutely false! Now we go to round 3 and lots of time, frustration and effort to be reimbursed for this loss.

The hotel was nice but watch out!!!!

The location was great, I loved the room and the pool with jacuzzi. It was clean, neat and affordable.

This hotel made me feel welcome: The pleasant desk people were very helpful.

We arrived late, but we were greeted promptly and warmly. They told us the best place to park and how to get to our room. The beds were very comfortable.

It is a pleasant hotel. It is comfortable. I recommend using this facility. It is reasonably close to restaurants and stores.

This hotel made me feel relaxed: There were no harried people and the whole staff acted relaxed.

The location and the comfort were very satisfactory. The service people were naive and accommodating. It was a good choice.

This hotel made me feel welcome: The staff was solicitous of our requests.