Marriott Downtown Indianapolis Hotel

Wow- how the mighty have fallen. I used to stay at this hotel and loved it, but I stayed there recently and I don't think a free room would get me back. I think if you pay over $150 per night, some things should be expected. Like a clean bathroom, a good cup of coffee and a great night's sleep. It did not happen. The staff was not attentive and the room was not clean when we checked in. It seemed like they were not prepared for a large group that they had arriving. We had to wait for the room to be "re-cleaned" and they did not even offer to buy us a Starbucks or give us a room discount. The check in time is 4PM and we arrived at 4:28, they should have had all the rooms ready. The noise was horrible and we complained and our complaint di not seem to be a priority. What poor customer service. DO not waste your time staying here.

The staff was great, rooms clean, a little trouble with tv(if moved it messed up). My 2 year old grandson likes stairs and elevators, when he went up and down the staff had fun picking on him(thought they might get upset instead they had fun with it thanks so much). The fruity water was good. Wish parking was cheaper or discounted but still good value with internet prices. Loved location. Would have liked more discounts for venues like the zoo. Our visit was Sept 14th-17th.