Marriott Chicago Downtown Hotel

When we arrived, we were told that they were overbooked and did not have a room, even though we had a reservation. However, they did arrange to have us moved to another marriot property in chicago. Very swanky lobby...didn't get to see the rooms! Nice staff.

service: we initially found a great deal and reserved through marriott.com. however, after a long day of travel with 2 kids, we checked in at about 10pm they decided to double the rate on us, after we had already checked in! the front desk called to our room after the kids had fallen asleep and said the supervisor told them the rate was no longer effective, yet it was on their website! i asked them to compromise b/c it was their mistake but they wouldn't budge. i told them we would find another hotel and they told us "go ahead." so by the a.m. we were in a better hotel with better service and view!

the hotel itself: the front desk had 2 people staffing it and just two parties checking in (including us). however, the other lady at the front desk decided to walk away and not check us in, she told us to wait until the other staffer was done with the first party. hotel entrance was off of machigan ave. and hard to get to b/c of the one way streets. the lobby was a mess with construction going on. we stayed on the 35th floor for one night and could hear the work they were doing! restuarants were meager, weak on selection, bland on food and ridiculous on price ($15 for pastry and piece of fruit)!

would not recommend this hotel. you can find better elsewhere!

Nice lobby, room fairly standard for chain and price. I got a very good price through the AAA website. You couldn't ask for a better location as far as nearby tourist activities and the convenience of the free trolley, the "el", and good city bus routes all right outside the front door. Desk staff and concierge were friendly. We had no complaints whatsoever.

Great location. Beautiful room. Easy to find. What else can you ask for?

The hotel and the staff were nice. There was plenty to do in the area. Parking was extra.