Marriott Atlanta Century Center Hotel

Would you, please, convey my heartfelt thanks to one of the staff members of your hotel (I am truly sorry, I don't even know the name of this gentleman). He was kind enough to show me the way back to Saint Pius X High School, a couple of days ago.

Due to a fire in the area, traffic was hectic. I drove by the Marriott hotel, and since I did not know were I was, nor did I know my way back, I asked for a taxi. Your staff member said it would be better for me to just follow the hotel shuttle that he drove, just for me, back to Saint Pius.

Thank you for hiring people who are so curteous, so generous, and so willing to help. You will oblige me by letting me know his name so that I can thank him in person. Once again, THANKS! Liliana Hagiopol

They provide excellence in customer service.

It had a convenient downtown location.

This is a large Marriott with a huge, 16 story atrium and glass elevators. I heard the hotel previously was run-down, but it was recently renovated and the changes certainly show.

Aside from a small bathroom, our room was nicely appointed and even had a flat-panel TV - something unexpected in a Marriott. The rooms were very quiet and dark, so we slept well.

The pool was very pleasant to get some sun, and have a drink, and the workout room was modernized and uncrowded. The lobby even had a Starbucks in it.

The hotel is well located near the I-85, and parking was a breeze and free.

On the downside, the TV's audio was horrible (someone must have blew out the speakers), there was a soapy smell in our room, and the Starbucks actually ran out of coffee the morning we left! I also hated spending $12.95/day for web access.

Overall, it was a nice place to stay and an above average Marriott experience.

The room was always nice and clean, the beds were very comfortable and the hotel is located in a convenient place. However, I was very disappointed with the customer service, from the front desk to the dining staff.

I travel a lot with my job and the customer service at this hotel was amongst the worst I have seen. Because of this, I checked out earlier than I had planned and checked into a different hotel. I would not recommend this hotel to any of my friends and colleagues.