The property itself is clean, well-presented and well-maintained. However, for an airport hotel, and a property which does a great deal of it's business with flight crews, it certainly does not go out of it's way to ensure that the crews are indulged.
We are Marriott Rewards customers (albeit the basic level), and were assigned a room on the ground floor - with a very narrow door, making it hard to push our luggage through. This was almost laughable since the rooms on the opposite side of the hall had standard sized doors.
As other reviewers have noted, internet access is charged at $12.95 plus tax per day ... and parking is $19! So, a relatively inexpensive room rate is pushed up substantially by the add-ons. So, if you have no car, and no need to use the internet - then this hotel is a relative bargain; if you need those accoutrement then the price rises rapidly - and I would recommend the Doubletree down off of Sepulveda.
The other matter I took issue with during my stay was the large gathering that was held the morning of our departure. Since we were on the ground floor, and since there was an entry/exit at the end of our hall, it became very noisy in the morning as the group filed in, and furthermore, many members of that group were smokers so the hall was quite malodorous by the time we departed. Apparently, no effort was made to prevent the attendees from smoking in the lodging hallways.
On the bright side, corporate policy allows for a 3 PM departure upon request - although that is done via the internet before one's arrival .
In summary, I would like to compliment the staff - to a person, they were pleasant and affable. To the management - rather than nickel-and-dimming your flight crews, why not bundle everything so they will want to visit your property when traveling on leisure?
In all honesty, I probably would not return. More because I was disenchanted with the ground level room and the noise than for any other reason. Otherwise, it has the feel of a mid-level airport hotel.