We stayed here during june and july and can say was dubious following reading various reviews , however we loved it. The hotel staff yes were short with us however helpful to us , probably due to the nature of their job. I was waiting to book in and a "american lady "was complaining that her safe wasnt working and wanted IMMEDIATE action. Get a grip its a safe surely will wait 15 mins. The room was spacious and clean, yes following a comment the windows were slightly dirty however its Manhattan and 20 floors high cant be cleaned every day !!!!!!!
The place was central for everything and we hardly were in the room so not as important as if it was in the middle of nowhere.
The only people i saw complain were the americans maybe they have different standards to the british but i certainly wouldnt complain about ths place and the service.
The lifts yes could be delayed however they were no way as bad as people state also no air con in the business centre however does it matter unless you want to spend all your holiday on the internet.
The place was lovely and seem to be a victim of their own success and no doubt will get moans but doesnt everywhere. W have been all over the world as you can nick pick about everywhere
This is in the middle of mahattan what more could you ask for 2 streets from central park, broadway , 5 th Avenue and Time square and new yorkers are friendly no matter what people say you smile and talk to them they will be friendly back
I would recommend going there and to the manhattan club we waited 9 months and it was well worth the wait.
One thing I would say "Don't believe everything you read", take a risk and usually pays off .