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Mandarin Oriental, Washington DC

5 Stars
 
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1330 Maryland Avenue, SW   [edit info]
Washington, DC 20024, United States +1-202-554-8588 www.mandarinoriental.com - see rates
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Set at the heart of the US capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has... more »
 
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average guest rating 3.7 out of 5

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Sort by:   newest   best   worst 1-10 of 36 reviews

3 out of 4 people found this review helpful
What a waste!!!!! – Posted Feb 15, 2009
by DCNative  (1 reviews)
   
         
Mediocre
30 year old with a luxury budget, traveling for leisure

If your coming to DC don't bother staying here.... The restaurants are great especially Cityzen. As for the hotel staff, completely unaware of what is going on. I say if you are looking for good place to stay when you come to DC. Stay at either

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3 out of 3 people found this review helpful
Save Your Money – Posted Jan 24, 2009
by Oregonbound  (1 reviews)
   
         
Horrible
60 year old with a luxury budget, traveling for leisure

Checking in at 10pm for our 3-day in one of the hotel's suites was a breeze and when we got to the room the special flowers I'd ordered for my companion were there and as beautiful as promised, the only problem, they addressed the card to the wrong

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We enjoyed our stay very much. The – Posted Jan 06, 2009
 
         
Excellent

We enjoyed our stay very much. The staff were great and treated us very well. Rooms were comfortable and clean. Great food at hotel restuarant. We would return to this hotel if we visit D.C. again and strongly recommend it to others who visit D.C....

read full hotel review on IgoUgo.com

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Great Hotel would stay again – Posted Aug 20, 2008
by member12779  (41 reviews)
   
         
Good
27 year old female with a luxury budget, traveling for leisure

Asian inspired elegance located with in distance of L’Enfant plaza, the Department of Agriculture and many other government office buildings. This hotel attracts a lot of business travelers; however the hotel is completely accessible for those look

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Horrible – Posted Aug 13, 2008
by CostaK  (1 reviews)
   
         
Horrible
35 year old male with a luxury budget, traveling for leisure

Absolutely disaster. For the amount of money they are charging, they should at least answer the telephones once in one hour and teach teir high level managers how to respect their customers.. When you ask for your receipts they cannot find it. You want to talk to a manager, they cannot find them. You talk to a General Manager and he doesn't even apologize for the lost items, room service not showing up, messages received lost, etc. Just stay in a motel, you will have a better experience.

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Terrible customer service – Posted Aug 08, 2008
by sashapleasant  (1 reviews)
   
         
Horrible
25 year old female with a luxury budget, traveling for leisure

I am currently staying at the Mandarin in DC for a wedding. I reserved adjoining rooms a few months ago. I specified that I wanted rooms that were connected by a door.

I called three times to ensure the rooms were adjoining and to see if I could have early check in, I was told they would do their best.

I arrived at the hotel this afternoon at noon. I was not checked in until 2:45. Our rooms were ready and cleaned by 1:00, but someone from housekeeping needed to "check the rooms to ensure their quality." So while quality was being ensured we waited for another hour and 1/2. Only 2 of the 6 people I spoke with were pleasant and appeared to at least show some empathy for the fact that we were waiting. The rest of the staff was curt and very short with us. One individual told me that I had only called this morning and had not called previously. I certainly did not appreciate the insinuation that I was lying about how many times I had previously checked my rooms.

When we finally got to our rooms we discovered that the rooms are adjacent and NOT adjoining. I called to have this fixed and was told that I had made a mistake and should have asked for "connecting" rooms not "adjoining" rooms. As connecting and adjoining are direct adjectives I was a bit confused. In any right, I was made to feel like I ordered the wrong rooms and that it was my fault when I ordered these rooms months ago and called to check on them 3 times. I was never told when I made and checked the reservations that adjoining rooms that are a connected by a door would give me solely adjacent rooms.

It is not the fact that I waited or the rooms are not what I wanted that upsets me. It is the fact that no one was truly empathetic to our situation. I have been treated rudely, and am very disappointed with the hotel's idea of hospitality. I am offended and frankly very irritated. For the money we are spending, this is nothing short of ridiculous!

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Beautiful, well organized service, try – Posted Jul 04, 2008
by Jay
 
         
Excellent

Beautiful, well organized service, try the Tai Pan services and rooms....short of words.....the bathroom was...

read full hotel review on Perfect Escapes

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Husband doing research at National – Posted Apr 13, 2008
 
         
Excellent

Husband doing research at National Archives so as DVC members, used points to stay at Mandarin Oriental. Most DVC exchanges are top notch, but this hotel exceeded expectations. We loved the location near the Cherry Blossoms and walked easily to all...

read full hotel review on IgoUgo.com

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From the ride from the airport to the – Posted Mar 12, 2008
 
         
Excellent

From the ride from the airport to the concierge service, can't compare to anything else! My husband got an earache during our stay and the concierge looked for all the options on how to get him something, that they even called Puerto Rico's...

read full hotel review on IgoUgo.com

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Hotel Review – – Posted Jun 20, 2007
   
         
Good
58 year old male with a luxury budget, traveling for leisure

I am somewhat likely to return to the Mandarin Oriental, Washington DC.
I would definitely recommend it to friends.
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