Horrible experience-Not for Children..
Posted December 11, 2007
by famof4,
1 reviews
41 year old woman with a moderate budget, traveling for leisure
The reason I decided to go to Vegas with my children was mainly so the children could enjoy the "beach", the canals and the pools at the resort during the daytime.
We arrived to the Hotel the beach, the canals and all pools but one were closed. We were told by the reception clerks that it just got closed due to weather conditions and that it was written down on the website. Well, maybe it was on the web site that very same say we arrived BUT nobody told us about this when we booked.
We should have been told that these recreational areas for children may close due to whatever reason you want say. Why nothing was written down on your web site? so people like us with kids book thinking they are going to have a great time with the kids? and believe me, we found several families just like us, complaining about the closure of your facilities and not being able to do anything with the children.
Please don't do this to other families. Let them know that the beach is not open so they know about it.
That was my first disappointment with your hotel. The second came the day after when we left the room early in the morning to go to the Circus Circus arcades and rides for the children and when we came back at 4:30 the room was still not done. I called bookkeeping and they told me we had a sign on the door which of course we did not. Anyways, they told us they would send somebody right away, so we left the room so they could clean. We came back at 8 PM and still the room was not done. We called again, nobody knew what has happened, they send somebody but at this point we did not leave the room we just wanted new towels. Thank you.
The third disappointment: We were told by 2 people, security and reservations, the pool, the only pool, was opened until 6 PM on Thanksgiving day, so we hurried with the kids at around 4 PM to get them ready, we arrive at the pool with another family and we are told the pool is closing at 4 PM; we tell them that we have been told it would be open until 6, etc. etc.. it does not matter we are send back.
Traveler with Children BE AWARE - Mandalay Bay is NOT for children and the customer service stinks!
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