Magnolia Hotel Houston Hotel - Page 1

I was in town for a girlfriends wedding and shared a room at the Magnolia with an old friend. On the 2nd day there we left for 2 hours to go to the wedding. We came back and our room had been cleaned and my roommates cell phone STOLEN from the room. The hotel staff was apologetic, but would NOTHING about it. They said they were not liable for things left in the room. It was a nightmare! You are better off staying in the crackhouse down the road.

It was a wonderful hotel. The facilities and staff were beyond my expectations. It is highly recommended, and I would return for additional stays with no reservations.

It’s a great location, near theaters and museums. It has modern, cool furnishings. It was a very comfortable room. It had a great breakfast buffet.

This hotel made me feel respected: The staff treated us well at all times. The quality of the hotel was nice.

On Friday, December 8th, me, my wife, and another family member decided to stay at the Magnolia hotel here in downtown Houston. We were out dancing and wanted to go to this hotel because we enjoyed it so much when we began our honeymoon last year.

What we enjoyed most about the hotel was the roof top Jacuzzi and swimming pool. Our plans were to order some champagne to the roof.

We arrived at the front desk and asked the attendant if we could gain access to the roof and have the champagne delivered. She said that would not be a problem, so we went to our room and called the front desk to order. The same attendant answered the phone

and said that it would be at least $50 for the champagne, so we ordered some. In the meantime, I went to see if we could get to the roof top, but the door was locked. At this point we would have been satisfied with half of the reason we were there in the first place. We waited for the champagne for 30 minutes, but it never arrived. We called back again and she said she couldn't get the champagne so after an hour, we left the hotel very disappointed, because we didn't get anything we asked for before we checked in. We didn't bring any of this up to the management before we left because we didn't want to inconvenience our family member. We thought we could take this up with management the next day, which we did.

We spoke several times with the manager asking for a refund or a comp night and as of today, he said he could do neither. We are very disappointed by this because we were obviously misguided by the attendant. If she would have told us that we could not get champagne or access the roof, we would have never gotten the room. This is obviously unfair and bad business. I would expect a hotel like the Magnolia to stand behind their customers, but I am seeing otherwise in this instance.

This hotel was high class for a lower price. From the complimentary valet, to the willingness to assist, the Magnolia had great customer service.

This hotel made me feel important: The employees at the main desk addressed me by name.