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Magnolia Hotel

4 Stars
 
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818 17th Street   [edit info]
Denver, CO 80202, United States 3036079000 www.magnoliahoteldenver.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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The Magnolia is a non-smoking 246-room upscale hotel located in the heart of downtown Denver business district, catering to the... more »
 
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average guest rating 3.4 out of 5

Hotel Reviews

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1 out of 6 people found this review helpful
Horrible Customer Service – Posted Sep 03, 2008
by Elischa  (1 reviews)
   
         
Horrible
with a budget

My husband and I stayed here twice this year, and each visit was extremely disappointing. First, I'm not one to nit pick, but I do expect quality customer service. Each time this establishment was under par. The General Manager is clueless. On our first visit, I filled out the guest survey, and she sent us a letter for an upgrade to a suite if we gave them another chance. You would have thought they would have made some kind of note on our account to make sure that our every need was taken care of for our visit. Not the case. Called room service and asked for a bottle of champagne. The rep said that she didn't have the liquor cabinet key, and she wasn't going to be able to do that for us. Not one attempt to resolve the situation, or just say of course, and figure it out on her own. Our room was not properly cleaned. Empty Champagne bottle left in room, chairs askew from the table. Countless of things. But what made me more upset than anything was how the General Manager handled the complaint. Not only that but the President of the company wasn't much better, and gave her employee the way out, instead of apologizing for her General Manager behavior. If you want decent hotel service, I would not recommend this hotel to anyone!

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I stayed there for 3 nights in June and – Posted Jun 19, 2008
by Sarah
   
         
Good

I stayed there for 3 nights in June and it was really great! My room was clean and comfy and the curtains kept the room so dark, I was able to get a proper rest. I was only able to take advantage...

read full hotel review on Perfect Escapes

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1 out of 1 people found this review helpful
Hotel stay was nice but my vehicle was – Posted Oct 09, 2007
   
         
Okay

Hotel stay was nice but my vehicle was broken into and vandalized. Hotel will not cover any of the expense except the broken window. Even offered a complimentary stay but failed to follow through on that as well.

read full hotel review on IgoUgo.com

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not sure on arrival but found the hotel – Posted Jun 21, 2007
   
         
Good

not sure on arrival but found the hotel great, helpful staff, great room, close to 16th street and convention hall. would definateky stay again.

read full hotel review on IgoUgo.com

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Great hotel! Clean, quiet- friendly – Posted Mar 29, 2007
 
         
Excellent

Great hotel! Clean, quiet- friendly and helpful staff. One of the most comfortable beds ever. Tastefully decorated.

read full hotel review on IgoUgo.com

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Hotel Review – – Posted Jul 12, 2006
   
         
Okay
32 year old male with a economy budget, traveling for leisure

It has a great downtown location. It is a bit pricy, but the great service makes it worth it for a nice vacation.

The staff was always willing to answer questions. The rooms were laid out in a nice manner.

I am somewhat likely to return to the Magnolia Hotel.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
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"The folks at Magnolia were great. Nice – Posted Feb 08, 2007
 
         
Excellent

"The folks at Magnolia were great. Nice rooms, nice view if you are high enough. The folks at the lounge and reception were very helpfull. The Valets offer complimentary rides to most places near downtown. Parking is scarce. You have to park at a...

read full hotel review on IgoUgo.com

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Hotel Review – – Posted May 03, 2006
   
         
Good
by a traveler from Houston, TX
31 year old female with a moderate budget, traveling for business

It was a great hotel in downtown Denver. The room was gorgeous, large, with a comfortable bed and a good size rest room. The employees were very friendly and helpful. The only dislike was the extremely slow elevators.

The decoration of the hotel with its waterfall and ambiance made me feel sophisticated.

I am very likely to return to the Magnolia Hotel.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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