Loews Santa Monica Beach Hotel Hotel - Page 2

The floors were dirty, there was mold in some places on the carpet. This included our room as well as the common area, the halls and the lobby. The tub in the bathroom did not drain properly. It took four calls to get someone to come fix the TV. There was only one dining room that was relatively expensive and certainly not worth the money. The staff was not helpful in telling us what other restaurants might be within walking distance. Small children in diapers were allowed in the hot tub and some older children were using it as their private swimming pool. My advice to other tourists is to find someplace else.

My stay at the Loews hotel was excellent. This is a first class hotel. I have nothing negative to say about this place.

This hotel made me feel elegant: All the personnel made me feel like I was a star. They went out of their way to please and they made me feel very important.

The surroundings seemed nice, as did the view from my room and the hotel's location.

It was located in a bright and clear place, kind of expensive, but I went to a anniversary celebration, so that was ok.

This hotel made me feel relaxed: I feel the ambiance is elegant and the staff is very supportive.

My husband had read good reviews about the Loews Hotel and decided to book a weekend for our anniversary. Needless to say, with high expectations, I was sadly disappointed. Our doors were opened as we pulled up to valet. However, it took them awhile to realize we started taking our own luggage out of our trunk since we stood waiting a couple of seconds looking at our open trunk while being surrounded by the ones who opened our doors. Go figure. As we entered the lobby, I was not that impressed with the feeling that I usually get when I enter other four/five star hotels. Although bright and beautiful with the palm trees anchored throughout, I am not sure why I felt that way. I guess I expected more luxury, but then again, we were at the beach. Does that matter? It took us about 30 minutes to check-in, but the front desk person was nice and friendly nonetheless. Our room was small and typical. Not worth the price. But, I guess it was for the view we had of the pool and the gorgeous beach. As we waited anxiously for our luggage to arrive to settle in, I looked out to the lobby and spotted them lonely and abandoned. We decided to go get them ourselves since it didn't seem that they were going to be delivered anytime soon. The lobby became very busy at that point. Obviously, no one realized that they went missing or that we may have retrieved them ourselves. No call. Gosh. Someone would've been walking around wearing my bikini! Eeww. We had dinner at Ocean and Vine. The food was great, but the service was okay. All was forgiven with a taste of the chef's menu and 'happy anniversary' outlined in chocolate when served our creme brulee! Last, but not least, our room was directly located across the ballroom in which a wedding reception was being held. We survived a long night of chatter and music. But, it was a reminder of our wedding date and that the newlyweds would share and celebrate the same date for years to come (we hope)! Overall, my stay was good and relaxing (away from the hotel) with just walking distance away from the beach and the promenade. I enjoyed my weekend, but am not so sure I would return to stay at the hotel.

They have a friendly staff that is knowledgeable of the area and hotel services. It was a good value for the money in relation to surrounding hotels. There is comfortable outdoor dinning and a bar area to relax in.

They are friendly people. It has a moderate price. The hotel makes one feel relaxed.

It was a beautiful hotel with beautiful views of the ocean. The staff was friendly and knowledgeable, and the rooms were clean and well maintained. The location is ideal, within walking distance to the pier and restaurants and retail.

This hotel made me feel welcome: We were traveling with our alumni group for a bowl game and the hotel was well-prepared with ready, smiling faces as fifty of us were checking in at the same time. They had also decorated a display case with spirit items to cheer on our team.

It had good comfort, is well maintained, and has a friendly staff. The bar area is a good social place with light snacks.

This hotel made me feel respected: They showed an honest concern towards us.

It was our second stay and we liked it so much. It’s a nice hotel with good service and an ocean view.

This hotel made me feel hip: California is modern and has a lot of trend setting people who hang out at the hotel.

It's not as nice as the other top hotels in the area, but it's good for meetings and more affordable than the neighbor hotels.

The location was very convenient, it’s within walking distance to the pier, shopping, dining, and nightlife. The pool, lobby, and seating areas are very, very nice and well maintained. The rooms are a bit on the small side, but very nice. It’s not a cheap hotel, but I would recommend it.

I thought the location was great and the hotel was attentive to all my needs.

One of best hotel stays I have had in my life!

This hotel made me feel important: They gave VIP customer service!

I thought the hotel was very nice, with a great view of the Santa Monica Pier and the ocean.

It's a nice hotel with nice amenities.

There was a lot of noise from a party in the atrium and it was clearly audible in my room. There was also a moderate amount of traffic noise. The location was nice - a short walk from an amusement pier and a mall (indoor and outdoor). There were many restaurant options within a 15-minute walk.