The hotel location was very good. The room was exceptionally comfortable. We dined at the hotel restaurant once for breakfast and were disappointed in the selection and quality of the food. Complimentary coffee was available at the bar in the morning but only for limited, early hours. We got stuck in the elevator for about ten minutes. Nobody responded to the emergency phone and when the elevator started up again and we got out, the employees were unaware of any problem and didn't seem to care. The doormen were very attentive but the desk staff less so. All in all, it was a very nice hotel and we enjoyed our visit.
This hotel made me feel respected: The doormen greeted us warmly each and every time and appeared to know us personally. The hotel staff addressed us politely and attempted to meet all of our needs. The staff used salutations such as sir and maam.