The Loews Hotel Denver is, in general, what a traveler would expect of a four-star hotel in terms of quality of service and amenities. Two incidents during our stay left a very poor taste in our mouths - one literally. The quality of room service dining was very low. Secondly, we accidentally left a coat in the room on our departure. Calls the very next day to the Hotel yielded no results: the agents took the information, promised to call back shortly and then never did. A fax two weeks later finally got a response from the hotel to the effect that they were filing a "Lost guest property" report.
Either the housekeeping staff are thieves or the hotel's process for dealing with incidents like this is seriously flawed. Or both. Failure to return calls, filing reports two weeks after the fact - I assume the fact that our booking was through Hotwire had an impact on the degree of service and customer care we were given.