Landmark Resort Hotel Hotel - Page 1

First of all i didnt like the room it was nothing like the picture on the web page. My family decided to go with this hotel being that it was showing to be nice and elegant. We had six rooms on the 3rd floor all that was family and all of us had the same opinion (what a rip off) Other than that the housekeeping service was good. She made sure we had everything we needed. She went above and beyond great measures to make our stay great as possibe. She was made our room clean and smelling good. Her name was Ashley I know cause that was my daughter name. But overall, the hotel needs some upgrades.

We have stayed at this Hotel 5 times over the last 3 years and if you get the good rooms, not court yard view, it is very nice and we enjoyed it. The elevators are SLOW, but but I never had issue to call the front desk. Room was clean. Pools are great, location is PERFECT. PRICE is great. I was happier there than the Sheraton Myrtle Beach.

Service was non existing from the Front Desk to the restuarant and this is definitely not a family resort even though the website portrays that. We moved our 1st room (448) b/c from 2a-5a the traffic from the garage was awful...Keep in the back of your mind we have a 2 yr old son during all of this...After moving a bell cart and a half of stuff to our 2nd room (848) we pulled the Murphy bed from the wall and it smelled like something crawled up in it and died and they just wanted to bring a machine in for 30 minutes and suck the stink out which doesn't resolve what was dead in the wall. So we immediately vacated the room due to smell, packed all over again and went to Rm 1248 which had a leaking sink which was fixed, but after getting groceries into the frig. we had a leak in the frig. from the freezer which took almost 2 hours to fix. We thought it was over, but from 2am-5am we had to call Security 4 times due to noise, profanity, which caused our 2 yr old son, wife and I for the 2nd night to get 4 hours of sleep...4 warnings later our neighbors never got kicked out and remember this hotel's website is supposed to cater to the Family crowd! Don't believe it! Remember during these moves the rooms we move to were not ready so we had to wait 3 or 4 hours for the next room to be ready! After voicing my concerns to the Front Desk there reply was "We can give you what's left of your money and you can find somewhere else to go b/c we don't own the condos and we are not responsible" I asked to speak to a Manager or have the problem resolved and he was off on Saturday and I would have to wait until Monday to get it resolved. I believe the front desk Manager I was dealing w/ was Lauren and BJ was the guy I had to wait on. I just drove 7 hours and the Front Desk is saying they don't care and leave...rearranging your vacation isn't easy! It was the worst experience I have ever had and we wasted 2 days of our vacation...I would never recommend this facility!

Bed Bugs!!!!!! Itched all night!! We thought the sheets weren't even changed after the previous guests because they were full of hair & put on the bed inside out.

Poor service & security...

Kids swam in lazy river got very stressful.

Not enough personnell to support the building noise complaints.

We asked to be away from the elevator & were stuck between the elevator & NOISY stairs (door slammed every two minutes all night long). From that, we didn't sleep until 4 a.m.!!!!!!! NOT a good night @ Landmark

First visit...Will be the last...

Shower didn't drain.

Front desk kept phone off the hook & we couldn't even reach them!

Manager BJ Cribb was very lazy, rude & did not know how to accommodate a guest's needs/complaints... General Mgr. nowhere to be seen during the busiest time when he was needed by SEVERAL guests w/ THE SAME COMPLAINTS!! Approximately 75 people checked out early in rage due to noise complaints from 11p-2a.m. - also the fire alarm pulled after 11p.m. (which was supposed to be "quiet time").

The best thing about this hotel is the location, the beach is beautiful, the pools and the lazy rivers are wonderful. If the inside was even half as nice as the outside it would be amazing. The rooms were dirty and the daily cleaning was almost nonexistant even when we asked for specific tasks. The elevations were horribly slow and came supplied with some of the largest cockroaches I've ever seen. This was our third time staying at the Landmark and it will be the last. The last two times we stayed there were great and we were very disappointed this time... we thought after reading about all the remodeling that was done it would be even better than we remembered... we were wrong!