Landmark Hotel Hotel - Page 1

THE MANAGER WAS MORE CONCERNED ABOUT MONEY. HE DID NOT SHOW ANY CONCERN FOR OUR CIRCUMSTANCES FOR NEEDING A ROOM. I WAS NOT ABLE TO RESERVE A ROOM FOR AN HOUR. IF SOMEONE ELSE WOULD COME IN FIVE MINUTES BEFORE I ARRIVED, THEN I WOULD NOT HAVE THE ROOMS. WHEN I ARRIVED, THE ROOMS WOULD NOT BE READY FOR NEARLY FOUR HOURS. WE HAD TO PAY IN ADVANCE. WHEN WE RETURNED, IT WAS RAINING. THERE WERE NO WHEELCHAIRS OR ROOMS FOR "SPECIAL NEED" INDIVIDUALS. WE HAD COME BECAUSE OF HURRICANE GUSTAV. TO ADD TO THAT, THEY CANCELLED THE CONTINENTAL BREAKFAST. THE ROOMS WERE OVER-PRICED ($90), AND THEY WERE NOT VERY CLEAN. THE BATHROOM HAD MILDEW STAINS AROUND THE WALL. THE ONLY FRIENDLY REFRESHING FACE WAS THE DESK CLERK(DENISE),SHE MADE THE STAY WORTHWHILE. THE HOTEL IS IN A GOOD LOCATION, BUT I WOULD NOT RECOMMEND IT TO ANYONE UNLESS IT IS A "MUST."

I did not stay at this hotel but did have reservations for a block of 7 rooms. I called and canceled the reservations 3-4 weeks prior to the trip. To make a long story short, they failed to cancel the reservations and charged me for the first night in all 7 rooms. I called and talked to the manager, he was very rude, and tried to explain that I had canceled. He said that with out a cancellation number they were not even willing to talk to me. I do have the number but I am currently traveling and the number is back at my office. I talked to a guy I work with and he told me that he had canceled the same day but had called back to verify several days later and they had not canceled his either.