Here Goes. I went down to play a weekend of golf with my friend and his father and brother in law. While checking in, the Lake Buena Vista Resort Village and Spa Representative told me and my friends dad that he needed my card to check in, though the room was being paid for by my friend's dad. He runs both cards.
Wednesday I discover that the 264.00 that I had left was not only depleted by the groceries I had bought the night before, but also by three hundred and fifty-two dollars, and had caused me to experience 105 in fees, with another two transactions pending.
So I called the Hotel, sure that I would get a representative that majored in Hotel Tourism, Hospitality, whatever. Instead, I got told that the manager would not be in until ten. I asked to be called back.
At 11 I called and got Paul. Paul told me that it was not his policy to require a guest to submit a card, that he would have a word with his employee, refund the money, but would do nothing on the fees. I explained to Paul that but for his mistake, not mine, I would not have incurred the fees. He said he'd have to look into it.
Paul called back and said that noone had checked out and that was the reason they charged my card. ???? As if that was my fault, I left earlier than my friends and their dad.
He said, "look I'll refund half your fees and I will call your bank and get it expedited." I asked to be called back and told what happened.
Paul called me and told me that he had called Merchant Services and spoken with Melanie. He said that Melanie had agreed to expedite it, to put a note on my account and she would take care of the fees on the two pending transactions.
Tonight, I called my bank. No expedited refund on my end, and no note on the account. My bank does a three way call for me to call the Hotel on their mistake, and so we call back tonight and ask to speak to the manager. John, I think.
John refused to refund the fees I incurred, I and the Wachovia representative urged John to do so. Like a trained puppy, John argued, then told us we would have to speak with Paul, then told us that he called Paul and that Paul had never said that and that we'd have to speak with him. I asked for his manager. He said he was the manager on duty. I said who hired you, I want to speak to that guy. Bottom line, kid will not budge on these fees, refuses to talk to us, refuses to do anything to help.
This hotel was decent, at best, nothing at all like what they say on their website nor their voice-over that you are left agonizing to while on hold. Decent views of construction, a decent pool, the beds were rock solid and the smallest I have ever seen, there are much better hotels in much better locations for access to the magic kingdom, disney, orlando, and the rest of the universe than this place, and the staff is downright terrible. If I get my full refund and an apology of any kind for the way I have been treated, I'll let you know.