La Quinta Manhattan Hotel

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La Quinta Manhattan Hotel
Good 6.0/10 34 reviews
17 W 32nd St, New York, NY 10001
Hotel Class: 2 Stars

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Official Contact Information & Amenities

Information
182 rooms, 14 floors, Built 105 years ago (1903), Renovated 5 years ago (2003), Check In: 3:00 PM, Check Out: 12:00 PM 
Amenities
Wireless Internet ($), Fitness room, Business center, Parking ($), Room service, 1 Restaurant, 1 Bar 
Room Amenities
Air conditioning, Free wireless Internet, Cable TV 
Neighborhood
Gramercy Park 
Type of Property
Hotel 
Recently Reported Price
Prices generally start at $170 per night 
Official Phone Number
(212) 736-1600, (800) 551-2303 
Official Website
La Quinta Manhattan Hotel 
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34 Unbiased Traveler Reviews

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6.0/10
Good
member icon Easy Access/ Inexpensive
Posted Jul 6, 08 by rtaner, 1 reviews 
32 year old woman with a moderate budget, traveling for leisure

Pros: Within walking distance to any train you might want to get on - convenient location. The price was good for Manhattan, especially last minute. Luggage storage was great for being on the go before/ after check-in & check-out, although it takes a minute to get the bellman's attention. Roof-top bar is slightly cheesy but a great place to unwind and regroup before your next adventure out. Room was small (but, hey, it's New York - and cheap) but in decent condition and I was only there to sleep which it did fine for.

Cons: Front desk - I've had nicer & more courteous in other hotels. The room in general didn't have as many (or any, really) amenities as other hotels I've stayed in, but the last minute price made up for it.

1.0/10
Stay Away
member icon Do Not Recommend
Posted Jun 1, 08 by maz219, 1 reviews 
28 year old woman with a economy budget, traveling for leisure

Staff at this hotel are extremely rude and unhelpful. My fiance and I stayed here for 7 nights in May 2008 and during our stay we were without water for 9 and a half hours from 1pm - 10.30pm on the saturday of our stay. There is a sign saying that if youre not happy with your stay you dont have to pay. I advised that I was happy to pay for the 6 nights which were fine but not for the saturday. I was told I would have to speak to the manager. I asked 5 times during the day for him and he was in the building but not available. In the end my fiance was instructed to go find him in his office in the hotel basement. The manager was extremely rude considering we had to run around looking for him with our complaint and he would not refund the night but instead gave us $30 off which was more of an insult than anything else. Also when I received the bill there were 3 additional fees and taxes PER DAY which when I asked the receptionist what they were for she told me the fee was for the keys to my room!!! I emailed La Quinta as instructed by the hotel manager if I wasnt happy and although they stated they would reply within 3 days .. 2 weeks on I havent heard back from them. I do not recommend this hotel to anyone.

2.0/10
Awful
member icon Rude receptionist
Posted May 31, 08 by barendam, 1 reviews 
37 year old man with a moderate budget, traveling for business

General :

In the past I stayed at the La Quinta hotel at the Ontario airport in California. There I had the most wonderful stay. I told a friend about it and because of that he stayed at the La Quinta in Santa Rosa New Mexico and had a very pleasant stay as well. Those experiences moved the La Quinta chain clearly up on our lists of hotel-preferences. That's also why I booked the La Quinta again in Manhattan.

Accessibility.

The hotel is very close to a number of subway stations, which makes it very accessible.

Room:

I had a room with a queen-size bed. The room was about 5 x 5 meters, which I consider the minimum. I come from Europe where hotel-rooms are often smaller. If this is the minimum for me, then I expect it to be too small for most Americans. The bathroom was 3 x 1.5 meters, which I found too small. The room had one window only and it was situated in a corner of the room. This made the room dark and I find dark rooms unpleasant. I always had to have a lamp on.

Gym :

The gym had a number of cardio machines. I had hoped for weight-lifting material but those weren't there.

Internet :

There's wireless Internet in the hotel, but that only worked good enough in the lobby. In the room I would sometimes have normal Internet connection, then it would disappear (while I didn't change a thing), and after a while the connection would be back. That way you can't really work on the Internet. Going to the lobby and work on the Internet there should be an alternative, but there's often a draft because people are constantly going in and out of the lobby. The televisions with the news channels in the lobby disturb you while working on your notebook. If the televisions are off there's guitar music playing constantly, which can be a distraction. It's the same song playing over and over again, which makes the distraction worse. Therefore, going on the Internet in the lobby isn't an opton either.

Surroundings :

The nearest subway station was at the corner of the block, really close-by, which was very nice. There are lots of Korean good restaurants in the area. If you like shopping (LOL, which I don't :-) ), then Macy's is two blocks away, and Manhattan Mall is one block away.

Reception :

When I checked in the receptionist was unfriendly. Even though I had paid the total bill for my entire stay of 6 nights in cash at arrival, the receptionist still wouldn't accept an international driver's license as an ID, although it met all the requirements he mentioned. While at reception (!) he actually made me go through my luggage to find my passport, even though I had told him several times that I didn't know where I had put it.

Although I travel a lot, this had never ever been an issue before (not even in the La Quintain in Los Angeles). He even had the guts to say that he wasn't obliged to let me into the hotel if I didn't show a passport.

When I had half of my suitcase unpacked (in order to search for my passport), he complained about the contents of my suitcase being displayed in public, while it was him in the first place who had demanded me to do so. To be frank, I think that this man should find another job.

Housekeeping :

The personnell that cleaned my room were clearly different. They were nice and helpful. My compliments to them.

Conclusion :

Would I go there again? Don't hold your breath for it. The current experience moved the La Quinta OFF my list of hotel-preferences. Before submitting this review I sent it to the La Quinta main office in Irving, Texas in February this year to give them an opportunity to correct the situation, but there was no reply whatsoever.

About me :

I am a male in his fourties from Europe. I travel several times a year and often to the United States. In 2007 I stayed in least in 8 different hotels. Since the extra luxury of the upscale hotels isn't important to me I try to avoid them.

5.0/10
Okay
Hotel Review - Posted Apr 22, 07
53 year old man with a luxury budget, traveling for leisure

It was a nice place. It was clean and quiet.

I am somewhat likely to return to the La Quinta Manhattan.
I might recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
3.6/10
Poor
Hotel Review - Posted Apr 4, 07
52 year old man with a moderate budget, traveling for business

I did not like the location in relation to the business location I was dealing with, ABC Studios. The location was nice due to the Empire State Building being within walking distance.

I am not likely to return to the La Quinta Manhattan.
I would not recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
More Reviews: 123 Next

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