Oh, my gosh. This location should be called LaQuinta Horizon Hell. This was a nightmare. We were so excited about a brand new, beautiful hotel, we'd seen online. Modern and clean. Ha! We walked in Sat night at 8, one of the two elevators were broken. We had to wait for 4 elevator landings to get one we could fit into! No one at the desk pointed us toward the stairs (we never saw the stairs from or to the lobby) or even told us the elevator was broken. My husband came down the stairs from the 3rd floor and ended up outside, because the Stairs to the Lobby were not marked and not visible, he went out the Exit stairs to avoid the elevator.
Walked into one of our rooms -- the light switch did not turn on the main light-- the only one that does not have a switch to flip off/on. Dead bulb. This room had dirty sheets with makeup and had to be changed. In our other room, We had filthy sheets that had been covered with a dirty comforter. Hair, makeup and perfume smell. Just smelled not fresh. and the sheets were not crisp and tightly pulled. The bottom sheet was off the mattress in one corner, and the top sheet had been just thrown into a pile and then covered with the comforter.
The impressions of the previous guests's bodies were visible on the bed. Disgusting.
It took four hours for the room to cool down. Our a/c, on a humid 96 degree day, had been set to "fan only/HIGH and we had to change it on Cool/High ourselves. All I wanted was a bath and a cool fresh room and bed.
The toilet tank was dusty and sticky. Then, drawing a bath, the lever was installed incorrectly! The lever points to H for hot but cold water comes out. When the lever is on C for cold, hot water comes out! This is a serious liability issue for La Quinta hotels. If someone were to be scalded because they put the lever for bath water on C there would be hot water only.
Also, the bath plug (just like the one we have in our home) was broken and resting on the tub. The housekeeper who came in at our request claims this is supposed to be that way. No, it's not! My husband was an award-winning hotel manager for many years. He laughed at such an explanation. The plug was BROKEN, period. I know this is high season, and this hotel needs to hire more housekeepers. This was a filthy hotel, needed carpet cleaning for a large stain by front door in our room, plus clean fresh sheets must be put on beds for new guests! This is Hotel 101.
The refrigerator was turned to OFF, not low, but OFF. We put our stuff in, but in one night, it barely got cool because it took so long to cool down in there. When we complained with each new problem, we had the front desk person slam the phone down on us. Someone was screaming at her at the desk and she was yelling at them to calm down.
The noise was a nightmare. A constantly barking dog next one of our rooms, and children running up and down the halls until at least 1 am, screaming, hollering, thumping, crying, trying the door knobs, etc. People to stop this practice and allow guests to rest, or put the children on certain floors only. We never could get into the breakfast bar the next morning. Again -- a nightmare. The elevator still broken.
rude Asst Manager. She tried to push our complaints aside. Also While waiting to leave, we observed her come out of her office and SCOLD the desk person in a loud, ugly voice, very nasty attitude. This was very unpleasant and highly inappropriate in front of a lobby-ful of guests! We all looked at each other like "what was that about?" Assistant manager was nasty, arrogant, and had no explanation for why a new hotel was such a mess, and so short on housekeeping employees. The elevator workers supposedly were there when we arrived Sat night Aug 4, and supposedly still there the next morning. (we never saw them) This was an extreme inconvenience.
So many people on one elevator was terrifying. The housekeeping guys who helped clean and freshen our rooms around 10 at night were nice, pleasant and apologetic. Another young man said he had been on duty for 15 hours. He was rushing and rushing. But the manager is a terrible example of the worst in Hotel Management. We wanted to enjoy this beautiful new hotel, we know it's high season, but you need to plan for that, and no one did. need to add extra breakfast areas, or something... and add more housekeepers! A hotel room should never never have unchanged sheets from one guest to the next. If there is not housekeeping available, a manager should do it. We checked in late, so this should not have been an issue. My husband, when a hotel general manager, changed sheets, cleaned rooms and baths and did all the jobs if short on employees. This needs to be fixed, otherwise this beautiful, modern, cool hotel on Horizon Hill will fail. I am HORRIFIED BY what we went through.