Lack of coordination among departments is severe in this corporation. I made a reservation but later cancelled well within the policy to avoid penalties. When I called customer service to cancel I had to repeat my reservation number 8 times before the woman got it right. She finally cancelled and gave me a confirmation number. I thought everything was taken care of, but 2 days later my credit card was charged for 2 nights. I contacted the hotel 3 times both by phone and through the website. Still, customer service has not responded to my request for refund. Don't give this hotel your credit card information and don't expect anything from customer service.