La Quinta Inn San Diego Carlsbad Motel

I have stayed at many La Quintas in my business travels and found the La Quinta in Carlsbad to be the cleanest i've been in. The breakfast was great and the pastries were fresh. I found the rooms to be a higher standard than other places. The staff was great and couldnt have been friendlier. I took my kids with me on this trip so we could enjoy Lego Land and they had a blast and really enjoyed the hotel pool and spa. After reading some of the other reviews that were less than favorible I am surprised at what they said. I can't say I agree with any of them. Any This La Quinta is great and I highly recomend it. One more thing the don't even serve scrambled eggs.

What an awful hotel.Never stayed in such a dirty hotel like this in sometime.Did not expect this.Next to Legoland.Was placed in a small room that was dirty and smelled liked well you dont want to know. when asked to be relocated. The staff were rude.The manager put us in a even smaller room and closer to freeway then gave a us dirty smirk ...like if to say how you like that. I agree with other reviewer. Bad place to stay bad staff and management. Was not much food at breakfast. Then it tasted like it was left over from days earlier. I even found hair in the scrambled eggs. I would never come back to this hotel again with my family or any other La quinta if they are anything like this one!

This hotel was the worst! The manger Larry D. O'Neil is a liar and a thief. He post some of the comments here posses as people who enjoyed their stay. I gave his hotel a lousy rating. Next thing I know he's threatening to share my credit card information to public. Now I have an id theft issue going on. He post his own reviews and rates himself makes it look like other people are posting satisfaction with him. Insane man! Also mentioned installed hidden cameras in rooms. That he enjoys watching the videos over and over again. Stay away unless you want your family exposed to him. He should be behind bars! Any of you have an id theft issue after you stayed here. Hes your man!

No lie No joke!

I didn't like the attitude of the staff here. They weren't very helpful. When I spoke with this Manager, all he could say was the staff was doing their best and he didn't believe the rooms were that dirty. Made me feel like we were lying. Also didn't get the room I reserved. I would not recommend this hotel.

Business/Professional Name: La Quinta Inn

Address (Number and Street): 760 Macadamia Drive

City, State Zip: Carlsbad, CA 92011-3205

Telephone Number: (760) 438-2828

Business / Professional E-mail Address: lq6120gm@laquinta.com

Person whom you dealt with: Larry D. O'Neil

Complaint Description: I've complained to the management Larry Oneil about several issues regarding this hotel. Missing bag with bottles, Uncleanliness, urine odor, non working Television, iron etc. Not enough food in lobby. I took the survey online and gave them a poor rating. Next thing I know He charges my account twice. My bank charges insufficient funds his response is here. I do understand you experienced some inconveniences and I do apologize for that. I do have to say I have been extremely accommodating with you and trying to take care of all your requests over the several emails. I did talk with Eileen who checked you in and asked why she changed the rooms. She said that when you arrived on Saturday the rooms we had you assigned to were not ready yet which was the king room and the connecting Queen Queen room. Since you wanted to check in to your rooms at the time you arrived she offered you the two queen queen rooms and you accepted them. (not true) I trust Eileen fully and know she was doing her best to accommodate you. I also checked the rooms personally myself after YOU GAVE US SUCH A HORRIBLE SCORE on the survey you replied to and I found nothing wrong with the rooms, they were very clean and everything did work. (not true) I also looked at all the front desk logs to see if you had called down to complain or request something during your stay and you didn't according to the logs which the Front Desk logs down all requests. You even complained about the breakfast not having enough food, when you filled out the survey. We never get complaints about the breakfast and I know there was enough food. (Enough for a rodent )I recommend never using a debit card on any hotel or rental cars. How rude! what does he mean? You cant trust La Quinta or I shouldn't have trusted him with my credit card information? What will he do now? I have stayed at other locations and given them thumbs up!

This is the first definate thumbs down for La Quinta Inn!

Incident Date: 12/16/2007