La Quinta Inn Dallas Garland Hotel - Page 1

The hotel was a bit old but adequate. It was reasonably close to my business. I would have preferred a more upscale hotel but I could not find one in the neighborhood so I just set my expectations at La Quinta level and this location was about average.

Everything was pretty good, but we had problems with the air conditioning unit and the fans in the suite, though. The air conditioning thermostat in the bedroom and the fan in the living room made the temperature too cold in one room and too warm in another.

The hotel was convenient to where I was going in the area. It has good rates, clean rooms, and a good breakfast area.

The room we were given was flooded (you step on the carpet, and water squirted everywhere). We told the management and we were moved to another room which smelled moldy, but was dry at least. We were told that the room we had been in would be thoroughly dried out and aired before it was rented again and that the water problem would be fixed before the room was rented again. Imagine our surprise the next morning when we saw someone else checking out of the room that was flooded. We were told that we would be given a discount for having to change rooms, but we had to fight for the discount when we checked out. We have stayed at this La Quinta several times before, but we won't again. We were also solicited by a homeless person who tried to take my brother's car. We told management, but to our knowledge, nothing was done. There were also several people just loitering and again, nothing was done. For the first time ever at that location, we did not feel safe.