We had the most horrible experience. We got there before the check in time expecting to check in , go out , and then return directly to our room. they didn't let us do that, and what it was worst, the guy at the front desk told me: " reservation is a requirement but not a guarantee to give you a room".... When I said "excuse me?" he responded: "I said what you heard". Horrible experience, room smelled, and we requested a non-smoking room. The carpet was disgusting. Won't stay and won't recommend at all this hotel.