For starters, the property shows very well. But the price is very high, even for downtown Santa Fe, we found hotels even closer to the Plaza for $100/night less after we got here.

We didn't know much about Santa Fe and booked La Posada through Expedia. When we arrived, the check-in guy told us he was giving us a 'nice quiet room in the back.' It backed to a city street and was right next to the hotel's 'Receiving'. The trucks started rumbling up to the door at about 4am. It was the equivalent to being seated next to the kitchen in a restaurant. I suppose someone has to have that room, but being told it was 'quiet' was an insult to my intelligence.

We booked two nights and when we checked in, the front desk took an impression of our credit card. That's usual, no problem. The next day the reservation clerk, a separate office from the front desk, called our room to say they didn't get our Expedia confirmation and we either had to leave or authorize her to charge the room to our Visa. I went to the business office, printed out the Expedia confirmation that we had gotten in our e-mail, showed it to the front desk, and they wouldn't even touch it. I had to call Expedia and they had to call La Posada to keep us from being charged double.

In addition to the stated room price, there is a 'spa fee' which is for?? All the spa treatments were priced separately, so what the spa fee covered, I have no idea. Parking was $15/night. Tax, of course, was on top of all that.

I was told there was wireless internet in the room. It didn't work in my room in the back. An employee came and tried to fix it but it just wouldn't work. I run my entire business out of my laptop, and internet in hotel rooms is pretty much a given these days. I was told that I could use the internet in the lobby or the business office, and I did, but it's not the same as being in my room, watching CNN, raiding the mini-bar, and checking my e-mails. They also told me I could call an 800 number for tech support to figure out why their service didn't work in my room. Since my computer worked fine on their system in the lobby, the business office, the patio, and out by the fireplace, everywhere but my room, I figured it was up to them to call tech support to fix their equipment. I chose not to spend my vacation time surfing a phone menu to chat with whoever their internet service provider happened to be.

Additionally, and this may sound picky, but I stay in pretty nice hotels and I've never encountered this before; we ordered room-service desserts, $10 each for small servings of cake and raspberries. The bill included not only tax, which is expected, no problem there, but also a delivery charge of $4 and a service charge of $6.75. On top of that the delivery guy wanted a tip.

Then, I wanted some items out of my car. They refused to tell me where it was. I had to ask for it to be brought up and tip the valet to get a few items out of it. It turned out it was parked in a sub-basement that I didn't even know existed.

I've stayed in the Bellagio in Vegas, the Wynn, as well as other hotels in Vegas; the Oxford in Denver, the Jerome in Aspen, this is just to name a few hotels similarly-priced to La Posada de Santa Fe, and I never felt like I was being bled for every penny they could squeeze out of me.

My opinion of the place, it’s a decent property with little professionalism and a greedy bleed-the-customer business model.