L'Enfant Plaza Hotel Traveler Review

Abhorrible

I planned our fourth of July trip six months in advance, via Priceline. I called several times to make sure that my 60+ year old mother and I would have two single beds and each time the customer service rep would reply, "Of course, Miss XYZ. I have two single beds reserved for you.

Upon arrival, I expected a smooth check in. I was unpleasantly surprised at the treatment my mother and I received. I was told that we were being put in a room with a single and a fold out sofa. I certainly was not going to put my mother on a fold out and when I explained that we had called several times to confirm our two singles room and that that is what we were going to need, the customer service rep very aggressively said, "No". After a half an hour of arguing with this man, I called Priceline. They were very nice and promptly called the front desk. They were able to make no headway, either. They said that for an extra $50 a night that we could get what we had originally been promised or we could go to another hotel. Of course, finding a hotel in DC on the Fourth of July weekend would cost three times the amount. After an hour of arguing back and forth with the manager and "customer service rep", they finally decided that they may have a room for us.

I was treated like a second class citizen and the treatment that we received was deplorable. I was also told that we would be able to see the fireworks from the hotel, which also was not true. I would not suggest this hotel to anyone, friend or foe. Don't waste the time, effort or money. I would suggest staying in a hotel in the Northwest quadrant of the city and stay away for the L'Enfant Plaza Hotel at all costs.

I am not likely to return to the L'Enfant Plaza Hotel.
I would not recommend it to friends.

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Overall value for price
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