I checked-in to the Knott's Berry Farm Resort Hotel on Tuesday, March 25, 2008. I had pre-reserved a double non-smoking room. After my family and I received the key and entered the room it was plain to see that by the smell it was a smoking room. After three calls and finally speaking to the manager I was able to get a non-smoking room, although, all that remained available was a room with a king size bed. Needless to say that reserving a specific room type with the Knott's Hotel is useless. Also, the fact that I reserved a non-smoking room and was sent upstairs without warning of it being a smoking room is terrible customer service.