>> Sent: Monday, September 03, 2007 7:53 AM
>> To: Customer Service, Internet
>> Subject: Knights Inn FEEDBACK
>>
>>
>> Topic
>> Brand ID KG
>> First Name Rocky
>> >> Address1 >> Address2
>> City >> State MD
>> Zip >> Country US
>> Phone >>
>> Date Of Stay 2007-08-31
>> Hotel Name Knights Inn
>> Hotel Address Washington C.H., OH
>> Feedback I booked rooms 212 and 213 for overnight. Room 213 The door
>> was
>> coming off its hinges, the crown molding around the room was covered
>> with
>> cobwebs and spiders, the toilet rocked when you sat on it, knobs were
>> missing from the AC unit, the carpet is filthy and the blanket on one of
>> the beds had the corner torn off. There is also a nail sticking out of
>> the molding inside the bathroom door that I cut my hand on when feeling
>> for the light switch in the dark. I spend $110.26 for the two rooms.
>> Had
>> I arrived earlier that I did (about midnight) I would have gone
>> elsewhere
>> but at that time of night I was kind of stuck. These rooms were by no
>> means worth what I paid for them. This place should be condemned. The
>> front desk clerk said he was sorry as he took my money. Is this the way
>> you run your business
To date I have never been contacted by the hotel and Knights Inn in their e-mail states they have no control over this location as evidenced by this e-mail:
The Knights Inn chain is committed to ensuring that good service and
> quality accommodations are provided by our licensees. Your comments have
> made us aware of an instance when one of our licensees did not meet a
> valued customer's expectations. This is to advise you that Knights Inn is
> solely the licensor of the Knights Inn trademarks, and service marks to
> independently owned and operated Knights Inn guest lodging facilities and
> is not involved in the day-to-day operations or management of this
> facility. While Knights Inn does not own, operate, or control this
> facility, we will notify the owner/operator of this facility of your
> complaint and convey our expectation that the licensee take steps to
> address your concern.
WHICH they have NOT!