Court-yard setting. Each room is a Suite. Oversized rooms with Micro-Fridge and Kitchen with cabinets. Ideal for extended stay. Very clos... more »
Court-yard setting. Each room is a Suite. Oversized rooms with Micro-Fridge and Kitchen with cabinets. Ideal for extended stay. Very close to Airport and to Downtown Phoenix. Only 5 miles to Scottsdale Downtown. Located in busy central Phoenix. Pets Allowed 10. dollars per day.
Wyndham Hotel Group
46 year old with a moderate budget, traveling for business
The place is nasty, filthy, dirty. Poorly maintained and falling apart. The other "guests" were gang members. No manager, and no way to get in contact with any one with authority. If you like used soap in the bathroom, dirty bathrooms, no towels, no
54 year old male with a luxury budget, traveling for leisure
The carpet in the room was filthy. I walked barefoot and the bottoms of my feet were black. The bathroom was also poorly maintained. The faucet leaked and it was dirty. I would never stay here again.
I am not likely
to return to the Knights Inn Phoenix Airport.
I would not recommend it to friends.
30 year old female with a moderate budget, traveling for business
This was the worst place I have ever stayed in - I should have slept in my car. The room was dingy and unclean. All linens and amenities were old and cheap. The water was constantly running and there were bugs in the tub. Worst of all, I brought back bed bugs to my apartment back home and have been suffering the consequences of this (including 50+ bug bites and counting).
50 year old male with a luxury budget, traveling for business
Upon entering the first room I was assigned, I first noticed the safety lock was torn off the door frame, followed by a grapefruit sized hole in one window, the bed sitting on the floor, the smoke detector hanging off the wall and the phone in pieces.
I then was given a "deluxe" room. It was better than the first in that it didn't have broken windows, etc. When I went to sleep that night there was no blanket on the bed and when I called the desk I was told we don't put blankets on every bed. I was also given only one towel (no wash cloths, hand towels, etc.) and was told we are full and don't give everyone towels. The bed also kept falling out of the frame.
Several staff members and the repair guy were in and out of my room.
The next day I called Travelodge customer service and filed a complaint. I was told they would fax the property and attempt a resolution.
That night, at about 3:00 am, while sleeping in the bedroom area I was awoken by the sound of the front door closing. I ran out and saw my laptop computer and some cash were missing (I had set the deadbolt and put the chain on). The chain was torn away from the frame. I called the front desk and was told I was the only one with the key and what did I want them to do about it. I said to call the police.
The officer determined that there was no forcible entry and that someone with a key card had entered the room. The police were not able to get in contact with the manager.
I checked out in the morning and have yet to hear from the manager.
Worse yet, I received a letter from Travelodge Corporate that basically says these are independent owners and all that corporate does is license the name. There are no operating standards and the property is solely responsible.