I stayed at this dive, and then when i complained to Knights Inn corporate, they told me that the hotel is no longer part of their franchise and they couldn't help me. Funny, but it was listed on their website when I checked in, but after my complai

I was staying in Albany on a business trip, and was trying to be cost-efficient with a weekly rate. Well, this place is an absolute horrible dump. I have a list of nine complaints. No hotel stay should include nine complaints.

1. Wireless interne

First off there was no game room or continental breakfast available and the pool was closed on one of the hottest weekends of the summer. The first room that we checked into the toilet did not work, there were no towels or toilet paper and the coun

I booked this hotel on Travelocity and was very disappointed. When I got there the police were already there due to the complaints of a customer who claimed the roof was leaking water into her room. The police confirmed that she was correct and required the front desk to give her a new room. My experience wasn't much better. When they assigned me a room I went there to find that the maid hadn't cleaned it from the last guest. The beds were not made, the sheets were on the floor, trash everywhere. I went back and complained. While I waited for them to clean my room another guest checking in came back to say that the room they assigned him had people in it. The front desk clerk gave him another room only to find people staying in that room too. The guy eventually demanded his money back. When my room was finally ready I got there to find the shelf broken, no phone, no microwave, the air conditioner broken, the halls musty-smelling, the trashcans in the hall overflowing with trash, and get this ... the maid returned to tell me to use the bed on the left because the one on the right collects puddles of water when it rains!! If Albany wasn't overbooked due to many events this time of year I would have left right then. The pool was also closed and although they claimed to have wireless connection in the front lobby there was none. This is a dump, and the owners are slumlords. The motel now goes by the name Knights Inn, but my Travelocity paperwork had it listed as Regency Inn. Stay far away from either....

The location was very convenient. The cost was reasonable but the comfort could use some upgrading. Make sure you are very specific in what you are looking for.

I just seemed safe. The employees seemed to be paying attention to what was going on.