Kansas City Marriott Country Club Plaza Hotel

The staff at this hotel really made my family feel welcome. The front desk staff were eager to help us find stuff to do around town for our kids, and they were extremely kind and sincere. The hotel itself could use a little updating, but the way the staff treated us more than made up for it.

The lobby has free Wi-Fi and is very pretty. The workers are great and so is the shuttle service. However, the rooms are old and need renovating: rust on parts, tiles and bathtubs cracking. I expect a speedy and hot shower, but it takes over five minutes for the water to warm up. No free internet in the rooms (what century are they in?), the cleaning could be better, and the water should be harder (it feels like there is soap left on you after you clean!)

A friend found old seafood rotting in their dresser, and they didn't even comp the room for one night! (they took off about half the night, and that is all). I would not come back.

Free drinks at happy hour, great rooms with lots of room. The front desk is always helpful and the shuttle service is super. They have taken us to eating places (and picked us up) in the rain and in the snow. We have stayed there 4 times, and learned that if you have an 11-12 level room, be prepared to not have a hot shower in the morning. Other than that it is a great place to relax and unwind.

They have a very good location in a very interesting town.

The staff was extremely helpful and I was given a good room.

This hotel made me feel welcome: The attentiveness of the staff made me feel welcome.