There are so many things wrong with this resort.

- Check in process was ridiculous. Took over 1 hour and had to search hotel for a cart to transport items.

- Staff was poorly trained in customer service. Most often heard excuse was someone called off or someone else didn't do their job.

- We returned to our room at 4:15 on the first day only to find that it had not been cleaned. Housekeeping arrived at 4:20 and asked if we needed anything. We gave them our trash and received clean towels. Housekeeper informed us that stayovers got low priority due to staff shortages and they needed to do new room-ins first.

- The water park was filthy. Everyone in my family got diarrhea. I would presume due to the high levels of bacteria in the water.

- The walls to the room were paper thin. We could hear everything from the adjoining rooms. Including the baby crying next door at 3AM!

- The hotel was cold. For being an indoor water park where most guests are walking about in wet bathing suits, it would seem that a warmer temperature would be more ideal.

- Logistics in general were not thought through. This place brings out the worst in people and it was every man for him self on many occasions in the water park. Good luck getting a tube for your kids or finding a seat. Have fun standing in line for everything and I mean everything.

- We cut our stay short by a day and were happy to leave. This includes my 2 kids age 6 and 8. Even they had had enough.

- The check out process was the same mess as check in. Good luck getting a cart. My wife followed someone to their car and waited in the cold rain to get one.

Don't waste your entertainment dollar on this place. It is a newer facility and could be very nice if it was properly managed