The check-in process as others have mentioned is chaotic. The lobby has way too much squeezed into a limited space. The resort is supposed to be family friendly. I suppose those families don't travel with strollers. Stairs are everywhere including the main boardwalk from parking to the resort and from the lobby down to the water park. Way to many older kids (10-12 yr. olds) playing in the tiny tot area running around our 21 month old daughters. Lifeguards said nothing to them. I will say that overall, the staff was courteous and polite. The room was alright. One bed was comfortable the other was worn out and shaped like a bowl. One outlet had a broken plastic cover and the bathroom was missing toilet paper.