Jolly Hotel Madison Towers

The AC was broken so the room was VERY hot during the day. The staff was friendly. The upper floors are reserved for the people who LIVE THERE! I thought that was kind of cool. Make SURE you ask for one of the remodeled rooms. The bathrooms are nice for the price. Watch out for Manny, the good lookin' doorman!

Stay away from the Jolly Madison. It has the worst customer service of any hotel I've ever stayed in my many business travels. The front desk is unable/unwilling to resolve any issues with your stay and the hotel doesn't even have a manager on duty at night to address guest concerns. When the manager does come on duty, they don't bother to return your calls from the night before and when you track them down, they're unwilling to take action to make your stay acceptable. The building is ugly, the rooms are too small and ill-maintained and if something breaks, forget about getting moved to a new room. Just suffer. Stay somewhere else.

It was clean and comfortable. It's a good place for Italian visitors.

They charged me for a bottle of water I bought in a convenience store. It took three calls and two e-mails to rectify this error.

The hotel has a very friendly staff. It is nice for business travelers.

This hotel made me feel comfortable: The beds were very comfortable. I had a great night's sleep.