JW Marriott Starr Pass Resort and Spa

In the past this hotel was exceptionally clean, bright, with good food. In June of this year, the carpet in our room was very dirty and there was a foul odor coming from the pipes in the bathroom. The hotel overall seemed to not be as clean. The Shuttle bus was broken down for several hours at a time so several times, we walked to and from the parking lot for our car. On check-in, the hotel was busy with filming a movie and did not have our reservations. We were sent packing only to find out later that we definitely had reservations and checked in again. What a hassle! The only good thing was the new lazy river added around the pool.

This hotel has it all. The views are fabulous, the staff helpful and very friendly. The hotel is modern, the rooms large and clean. Stayed during the summer and going back for Christmas. Why a 9 and not a 10, the food and beverage costs are a little high, but probably no worse than similar hotels in the area.

This was a wonderful resort! We only spent one night there but it was the best night sleep we ever had. The staff was amazing and very helpful. The location was convenient and the area around the resort was just beautiful.